Becoming a Social Media Manager

Friday, November 11, 2022

Becoming a social media manager: What I've learned over the first 4 months as a social media manager–a social media strategy report and retrospective

Social media managers play a huge role in shaping the reputation of a company's online presence. They are responsible for creating and maintaining a positive image for the company, and for engaging with customers and potential customers. In short, social media managers are essential for any company that wants to succeed online.

In this post, I'll share some of what I've learned over the first four months as a social media manager. We'll cover everything from how to become a social media manager and what a social media manager actually does (and doesn’t do) to developing a successful social media strategy and creating engaging content for your audience. I'll also share some of my insights over the past four months–accomplishments, what I've learned, and future goals.

How to Become a Social Media Manager

If you have any interest in becoming a social media manager (SMM) here are some tips that can help you. While there is no one-size-fits-all answer to becoming a SMM, there are some common steps that many people take. The most important thing is to get some form of experience in social media marketing. This can be done by working for a company in a social media or marketing role, or by completing an internship or other training programs.

It’s also essential to learn how to use social media and general marketing analytics. This will give you the ability to measure the success of your campaigns and make data-driven decisions about your social media strategy.

A few other tips & tricks that can help you land a social media manager position:

  • Build your own social media following and post strategic and thoughtful content
  • Take online courses and get social media training certificates
  • Build an online portfolio that you can show to potential employers
  • Follow companies you admire on all their channels and engage with them

What a Social Media Manager Does (and Doesn’t Do)

There are a lot of misconceptions about what social media managers do. Many people think that a SMM is someone who just posts pictures and tweets all day, but that's only a small part of the job. 

In reality, social media managers are responsible for a wide range of tasks, from developing and implementing social media strategies to managing online communities and monitoring user engagement. They also work closely with other members of the marketing team to ensure that the brand's social media presence is aligned with its overall marketing goals.

Here are some of the main duties and responsibilities of a social media manager:

  • Helps guide the visual design strategies
  • Publishes content to share through various social media channels
  • Tracks content success through engagement ratings, metrics and analytics
  • Creates editorial calendars of possible content related to timing and channel
  • Maintains brand guidelines to ensure messaging, tone, and voice is consistent
  • Responds to audience comments and feedback to strengthen brand experiences
  • Presents insights to marketing directors to assess and guide strategy moving forward
  • Staying on top of trends. For example, using short videos are popular now but memes continue to see high engagement

Goals as a Social Media Manager

As a social media manager, it is your responsibility to build and maintain a strong online presence for your company or client. 

It's important to be strategic in your approach and to set clear goals for your social media activity. Otherwise, you risk spending a lot of time and effort without seeing any results.

Here are three common goals for a social media manager:

  1. Increase social following
  2. Increase accounts reached
  3. Increase social engagement and interactions

How to Build a Social Media Strategy

One of the first things I learned as a social media manager is the importance of having a solid strategy. Before you can start creating content, you need to know who your target audience is and what their wants are. Once you have that figured out, you can start creating engaging content and developing a content calendar.

A high-level view of my social media strategy for TrainHeroic is to provide the community with high-quality, informational, and entertaining strength training content. If this is successfully achieved we believed that increased sales numbers, app downloads, and brand awareness/loyalty would be a byproduct.

For lofty goals to be hit, TrainHeroic would need to execute these 2 things:

  1. Identifying our best customers and understanding why they follow us
  2. Creating and curating content that hit on their biggest wants and desires

We focused our efforts on these areas to do:

  • Highlight the coaches in the TrainHeroic marketplace
  • Share expert tips and advice from those professional coaches
  • Create a place for educational topics on strength training
  • Give our community sample workouts and programs to implement

Accomplishments Over the Past Four Months

In my first four months as a social media manager, there is a lot to be proud of. Here are some of my high-level accomplishments:

  • Designed and manages all social media calendars
  • Executed social strategy which led to 355% growth in followers
  • Executed social strategy which led to 293% growth in content interactions
  • Executed social strategy which led to 47% growth in accounts reached
  • Executed social strategy which led to 206% growth in profile visits
  • Fostered and developed TrainHeroic brand ambassador program

Biggest Lessons Learned as a Social Media Manager

The most important thing to remember when it comes to social media management is that it is a constant and ever-evolving field. There is no one-size-fits-all solution, and what works for one business may not work for another. The key is to be flexible, adaptable, and always be willing to learn new things.

Here are 4 of my biggest takeaways:

1. Lean Into the Data

There are a lot of factors to consider when growing a social media channel, but one of the most important is data. Data can help you understand your audience's biggest wants and desires, and it can also help you identify which content is resonating with them. 

Additionally, data can help you focus on the right metrics. Vanity metrics like ‘likes’ and comments can be misleading, because they usually don't give you a clear picture of how your audience feels about your content. Instead, you should focus on metrics that give you a better understanding of your audience's wants and desires. For example, saves and shares are much more valuable than likes because they indicate that your audience is actually interested in your content and wants to share it with others.

2. Consistency & Output

Most people understand that social media is a powerful tool for promoting their business or personal brand. But what many don't realize is that consistency is essential for growing a successful social media channel. That means posting regularly, engaging with your audience, and being active in the community. It also means offering quality content that your audience will want to see. If you can be consistent with your social media presence, you will be more likely to see your audience grow over time.

3. Content Creation is a Team Sport (If Done Right)

Creating quality social media content is a team sport. It takes a collaborative effort to produce high-quality social media content at a high clip. 

Here are some tips to creating content as a collaborative team:

  • Brainstorm content ideas as a team. Get everyone's input and ideas before settling on a final concept.
  • Assign roles to team members. Each person should have a specific task to focus on, whether it's writing, editing, or designing.
  • Set deadlines and stick to them. Having a timeline will help keep everyone on track and ensure that the final product is of the highest quality.
  • Be open to feedback. Once the content is published, solicit feedback from your team and make changes accordingly.

By following these tips, you can ensure that your team produces great content that your audience will resonate with.

4. Everything Is Constantly Changing

If you want to keep up, your strategy should constantly be looked at and updated. That means staying on top of the latest trends, understanding how algorithms work and knowing when to adjust your content and approach. It's a lot of work, but if you want to be successful on social media, it's necessary.

If you want to stay ahead of the curve, you need to be willing to put in the work. Keep your strategy fresh, and don't be afraid to try new things.

Here are a few tips to keep your strategy up-to-date:

  • Stay up-to-date with the latest social media trends
  • Experiment with new platforms and strategies
  • Keep an eye on your competition
  • Be willing to change your approach if something isn't working

What is Next? Future Plans as a SMM

Moving forward, here are some of my future goals and plans as a SMM:

Activate the brand ambassador program to authentically increase our word-of-mouth marketing– 

There's a lot of potential in our current social media following, but we need to do more to activate them. A big focus will be on creating content that will inspire our followers to share with their networks.

Create more content around our company culture–

One of the things that make our company unique is our culture. I want to create more content that showcases our company culture and what it's like to work here.

Focus on driving more conversions–

Another focus is on creating more content that drives conversions. Whether that means more sales, more app downloads, or blog reads, I'll be working on creating content that gets results.